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I've lost my Aerogold literature and the CIBC Insurance call center seems to be a bit lost on the issue, so I'll put it to the experts:
Am I covered, insurance-wise, with my Aerogold card if I am travelling on a self-arranged trip using air booked with miles, with all taxes and fees covered with the Aerogold card? I'm specifically interested in flight delay/cancellation and lost baggage coverage.
I'm going to be flying in areas subject to typhoons, monsoons, and other extreme natural phenomena, which, should they force me to overnight, will put me out of pocket. Additionally, since I will be making lots of sub-24h stops, in the event my bag goes astray, I will likely not see it again until I'm home. For a week. :D
The four answers to "am I covered?" I've heard from CIBC so far:
1) Yes.
2) No.
3) Yes, if you pay at least 75% of the fare with the card. (Response: "But the fare is zero." Counter-response:"Oh.")
4)Yes, but only if you are redeeming miles directly gained from purchases with the card.
Anyone able to shed any light on this? Thanks.
Note that you are not covered for trip cancellation because of death or illness in your family. You have to purchase this type of insurance prior to booking your travel. Some insurance companies will allow you to buy it up to a few days after booking. Same thing for Amex Gold.
Yes you are. The coverage specifically allows for coverage when flying on Aeroplan redemption tickets. There is no discussion of the miles "coming from the card"
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Thanks for that, very promising... now to muddy the waters further: my trip consists of two award tickets; one redeemed using UA miles, and on nested inside that using AC miles (working the award bargains to my advantage). Most of the flights are on AC metal. Do you know if there is any distinction made between an AC award ticket drawn on UA miles vs. AC miles?
I'm beginning to think a supplementary policy might put my mind more at ease.
Is there an online link to CIBC's T+Cs anywhere? Their site, like their call centre. offers precious little in the way of information.
Yes you are. The coverage specifically allows for coverage when flying on Aeroplan redemption tickets. There is no discussion of the miles "coming from the card"
Is there an online link to CIBC's T+Cs anywhere? Their site, like their call centre. offers precious little in the way of information.
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T+C's are a couple clicks away from the CIBC home page: http://www.cibc.com/ca/visa/agreements-insurance.html. Anyhow, the relevant section to your question appears to be as follows:
PART 2 – DELAY OF CHECKED BAGGAGE
The Company will reimburse the cardholder for the cost incurred to meet
the emergency needs of an insured made during baggage delay period,
but within four (4) days of the occurrence, subject to an aggregate limit of
$500, provided that:
a) the full fare for the flight on which the baggage was checked was
charged to the card, or was obtained through the redemption of
points from the card travel reward program; and
b) such baggage was unavoidably delayed by an airline for more than
six (6) hours; and
c) such baggage was in the custody of an airline.
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Aerogold Insurance Coverage on Award Trips